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Membership T&Cs

Membership T&Cs

Melbourne Stars General Membership Terms & Conditions

All Melbourne Stars memberships are subject to the following terms and conditions. By registering as a Melbourne Stars member, you agree to be bound to these terms and conditions.

This agreement constitutes the entire agreement between Melbourne Stars and you as to its subject matter.

1. Definitions

"Melbourne Stars" means Melbourne Stars (ABN 48 152 852 278) of 80 Jolimont Street, East Melbourne, VIC 3002.

“BBL” means the men’s Big Bash League Competition played under the auspices and control of Cricket Australia.

“BBL|07” and “WBBL|03” refers to the Big Bash men’s and women’s seasons that are currently expected to commence on or around December 2017 and conclude on or around February 2018.

"Member" means a person who has joined and fully paid for a membership with the Melbourne Stars for the duration of the membership in the applicable BBL season.

"Cricket Australia" means Cricket Australia (ABN 53 006 089 130) of 60 Jolimont Street, Jolimont, VIC 3002.

• "Cricket Victoria " means Cricket Victoria (ABN 528 004 128 812) of 86 Jolimont Street, Jolimont, VIC 3002.

"Registration Page" means the sign-up page to become a Member of the Melbourne Stars located at www.gostars.com.au or such other membership registration page or form (either electronic or paper) nominated by Melbourne Stars and completed by you as required by Melbourne Stars.

"State Associations" means a state association member of Cricket Australia.

"You" or “your” means the individual person who is designated as the Member in the completed Registration Page that is completed on-line at www.gostars.com.au or on the application form received by the Melbourne Stars via mail, fax, email or in person.

“MCG” means the Melbourne Cricket Ground, located at Brunton Avenue, Jolimont VIC 3002.

“MCC” means the Melbourne Cricket Club, located at Gate 2, Melbourne Cricket Ground, Brunton Avenue, Jolimont VIC 3002.

“WBBL” means the women’s Big Bash League competition played under the auspices and control of Cricket Australia.

2. Membership

Membership of the Melbourne Stars is open to individuals and families, including employees of the Melbourne Stars, Cricket Victoria and Cricket Australia.

Melbourne Stars reserves the right to refuse any application. Melbourne Stars also reserves the right to suspend or cancel any membership, without refund, if the Melbourne Stars determines that the relevant Member is in breach of any of these terms and conditions.

2.1 Purchase of Membership

Melbourne Stars has the right to accept or reject any registration for membership of Melbourne Stars at its sole and absolute discretion. It is entitled to reject registration even after payment for membership has been processed and confirmation of membership registration has been provided. In the event rejection occurs after payment is received, Melbourne Stars may refund the relevant membership fee to the applicant.

Melbourne Stars will not process any registration that has not completed all the mandatory fields where indicated on the Registration Page or membership form.

If you register:

• on-line for Melbourne Stars membership at www.gostars.com.au, your registration will be successful on an interim basis if a confirmation message appears on your screen informing you that you have been registered, or;

• via mail, email, fax, over the phone or in person for Melbourne Stars, you will receive a membership fulfilment pack in the mail from Melbourne Stars and a welcome email if you have supplied an email address on your registration form.

2.1.1 Renewal of Membership

By renewing (making payment) season seats in any year, members are agreeing to all of the terms of season seating and/or seating change requests as displayed on any Melbourne Stars website (e.g., www.melbournestars.com.au or www.gostars.com.au) and as updated by Melbourne Stars from time to time. Each member should review these terms prior to seeking any renewal.

2.2 Term of Membership

Subject always to the terms and conditions of membership, as outlined in these terms and conditions and the membership section of www.gostars.com.au and additionally as further advised by Melbourne Stars from time to time, your Melbourne Stars membership will entitle you to the benefits of your selected membership solely for the season it has been purchased for.

The membership is purchased for the BBL|07 season only. As such, the BBL|07 membership benefits will cease on 1st March 2018. The price of a BBL|07 membership will not be reduced on the basis that an applicant wishes to take up a membership at any point once the season is underway.

2.3 Membership Categories

Melbourne Stars’ membership categories are outlined below. The Melbourne Stars may add or remove membership categories at its absolute discretion at any time.

• VIP

• Premium Reserved (6 game)

• Gold General Admission (6 Game)

• Stars Squad (6 Game)

• General Admission Home & Away (6 Game)

• General Admission Home (5 Game)

• General Admission 2 Game

• General Admission 2 Game – Club

• Star Gazer (Non-Access)

• MCC Stars

2.4 Membership Pricing Types

• Adult – aged 16 years or over and do not hold concession status

• Concession – 16 years of age or over as of 1/12/17 and holds a valid form of concession as outlined in clause 15 of these terms and conditions

• Junior – between 5 and 15 years of age as of 1/12/17

o Family – Family memberships are available in multiple combinations, but must contain two adults, with a minimum of one Junior. Families can contain a maximum of three Concessions. A total of six members are permitted on a family package. Family options are therefore available for the following:

o 2 Adults, 1 junior

o 2 Adults, 2 juniors

o 2 Adults, 3 juniors

o 2 Adults, 4 juniors

o 2 Adults, 1 junior, 1 concession

o 2 Adults, 1 junior, 2 concessions

o 2 Adults, 1 junior, 3 concessions

o 2 Adults, 2 juniors, 1 concession

o 2 Adults, 2 juniors, 2 concessions

o 2 Adults, 3 juniors, 1 concession

Family pricing will vary based off the combination and category chosen. Family pricing may not be available on all packages and will be offered at the discretion of Melbourne Stars.

2.4.1. Junior Members

Children must be aged five (5) to fifteen (15) years as at 1st December 2017 to be eligible for junior priced membership in BBL|07. A date of birth must be supplied for all junior membership applicants and ID must be presented at the match, if requested, to confirm date of birth.

Please note that if a parent/guardian purchases a Premium Reserved Seat membership for their child, there will not be a reserved seat next to the child for the parent without also purchasing an additional Premium Reserved seat membership. If you only wish to purchase a Premium Reserved seat for your child (and not yourself), but wish to sit together, the child will need to sit in a public General Admission area with you and Melbourne Stars does not guarantee that there will be two adjacent seats at any time for any match.

A child aged four (4) or under is admitted free into the venue only if they do not take up a dedicated seat in a reserved area. They will need to sit on the lap of a parent or guardian in these areas. The parent or guardian is responsible for the child whilst in and around the stadium. The child is not permitted to sit in aisles or run/move around to the detriment of other attendees. If you wish for a child under five (5) years old to occupy a reserved seat, then a junior reserved seat must be purchased.

2.4.2 Concession Members

A concession member is deemed to be a member aged 16 years or over as of 1/12/17 and must hold a valid form of concession as outlined in clause 15 of these terms and conditions.

3. Membership Renewals

3.1 Renewal Notifications

3.1.1 Premium Reserved

Season seating renewals may be offered to Members subject to availability and, only if available and offered, Melbourne Stars will endeavour to offer a season seat renewal in each year to those who have held season seats in the previous year. This making of any offer will, however, be at the absolute discretion of Melbourne Stars and it is not guaranteed, with Melbourne Stars reserving the right to these seats at all times. Should the Melbourne Stars not be able to offer a seat renewal, the option of alternative seating may be offered at Melbourne Stars absolute discretion. Renewal notifications for membership and season seats will be sent either by mail or email to the Member’s registered address or email address. It is the absolute responsibility of the Member to follow up on renewal forms, which may not have been received and to ensure the Melbourne Stars has correct contact details at all times.

3.1.1.1 Premium Reserved Renewal Due by Date

The renewal due by date for Members to retain reserved seats from the previous season will vary from season to season. However, BBL|06 members will have until 11:59pm on 15th October 2017 to renew their seats for the BBL|07 season. Failure to renew season reserved seats by the specified due date in each year will lead to the Member forfeiting his or her right to retain previous seasons seats. Members may be reminded via email to renew by a specific date to retain previous seasons reserved seat. It is, however, the responsibility of Members to make their own inquiries about renewals and Members will not receive personal renewal reminders or follow ups via mail, email or telephone if seats have not been renewed by the due date.

3.1.1.2 Late Renewals

The acceptance of any late renewal will be determined solely by Melbourne Stars in its absolute discretion. In such cases where late renewals are offered, late fees may be applicable. Alternatively, if a late renewal is not accepted, Members will be required to re-apply for reserved seating as a new applicant. Members renewing after the renewal date where accepted will have new seats allocated.

Melbourne Stars reserve the right to change any Member’s allocated reserved seat where required by the relevant venue owners or hirers, Cricket Australia, the International Cricket Council or Melbourne Stars. Where practical, the Melbourne Stars will try to accommodate any changes within the same seating bay as previously allocated. A late renewal of seat will not allow a Member to renew his or her previous season’s seat.

3.1.2 General Admission & Star Gazer Memberships

General Admission (Gold, Stars Squad, General Admission 6 Game, General Admission 4 Game, General Admission 2 Game, General Admission 2 Game – Club) and Star Gazer renewals are offered subject to availability and Melbourne Stars will endeavour to offer a membership renewal in each year to those who have held memberships in the previous year.

3.1.3 MCC Memberships

Stars MCC membership renewals are administered by the MCC and will be included only in MCC membership processes. In order to be eligible, applicants must renew their MCC membership as well as their Stars MCC membership through the MCC.

4. Match Access

Melbourne Stars memberships only provide access to Big Bash League home and away games, as outlined by membership type (see below) and do not grant access into any Finals matches or matches other than home and away BBL matches.

4. 1 Big Bash Season

4.1.1 Premium Reserved Members

Home Games

Premium Reserved members will be allocated either a Level 1 or Level 2 seat at Stars home games at the MCG, which will be printed on their membership card. A maximum of one home seat per membership will be allocated. Access to home matches is guaranteed.

Away Derby

Premium Reserved members have general admission access to the away Derby against the Renegades at Etihad Stadium. Premium Reserved members access to an allocated seating bay at the Away Derby and seats will be allocated on a first come first served basis. The location of this allocated seating bay will be communicated to Premium Reserve members prior to the away Derby. All members of a group must be present if you wish for specific seats to be allocated together and this cannot be guaranteed. Only Premium Reserved members will be given access to this area. Once seats in this area have been exhausted, Premium Reserved Members will need to sit in the general public general admission areas. If the Premium Reserved area is not filled 15 mins before the start of any match, that seating area will be able to be accessed by the general public.

If a Premium Reserved member does not wish to sit in the allocated seating bays or wishes to attend with an individual who does not have rights to access that seating area, they will be permitted to sit in the public general admission area. Availability of seating in the public general admission area is, however, subject at all times to availability and cannot be guaranteed.

If a Premium Reserved member wishes to have an allocated seat outside of the allocated seating area, they will need to purchase a reserved seat at full price, through Ticketmaster or at the venue.

Seat Ownership

Stadium seating remains the property of the relevant Stadium Management and is made available to Melbourne Stars to offer a renewal/lease arrangement to Members on a year by year basis for Melbourne Stars home games only. Season seat holders do not hold any rights to access their season seat for any other events or matches apart from home games as specified by Melbourne Stars within the Big Bash League season. This access does not extend to any Big Bash League Finals or other cricket matches.

100% viewing of the game and arena is not guaranteed from any category of seating. Any seat classified as Restricted Viewing will be determined by Melbourne Stars with any such seat being charged at the standard price category of that location, or being charged an otherwise predetermined amount, at the Melbourne Stars discretion. Any seat classified as either undercover or underneath a roofline does not guarantee protection from climatic conditions or any elements.

Seat holders are required to purchase a membership for every season seat held/renewed. Memberships therefore must be paid for at the time of purchase.

4.1.2 General Admission

General Admission allows access to designated, unreserved seating areas on a first-come, first served basis subject always to availability. Members’ entry to these areas is strictly subject to capacity. Membership holders are not guaranteed entry to a match, except where a reserved seat has been purchased through the relevant ticketing agent. Melbourne Stars recommends that Members reserve a seat in order to guarantee entry, particularly at high demand matches.

Members can upgrade to a reserved seat at the venue for an additional fee, subject always to availability. Ticket agencies may also charge a booking fee, which is to be at the expense of the Member. Additional fees and charges may apply to General Admission Memberships.

4.1.2.1 General Admission – Gold Members & Stars Squad

General Admission Gold and Stars Squad members have access to all five home games at the MCG and the away derby at Etihad Stadium. Members have access to an exclusive General Admission area on Level 1 (Olympic Stand) of the MCG, as well as any other General admission area. Exclusive Gold and Stars Squad member bays are strictly and always subject to capacity. Gold member bays may be opened to the general public at the discretion of the Melbourne Stars if there is less than expected demand from Gold members. Members can upgrade to a reserved seat for matches through the relevant ticketing agent for an additional fee.

The location of the Gold member bay is subject to the location of the sight screens, and will be determined by the Melbourne Stars prior to the start of the BBL|07 season.

4.1.2.2 General Admission – Home & Away

6 Game members have General Admission access to all five home games at the MCG and the away derby at Etihad Stadium. Members have access to public general admission areas only and seating is subject to availability. General admission areas for home matches will be based on ticket sales and demand. Members can upgrade to a reserved seat for home matches through the relevant ticketing agent for an additional fee. Please see clause 7 of these terms and conditions for details on how to upgrade memberships through the relevant ticketing agent.

4.1.2.3 General Admission - Home

4 Game members have General Admission access to up to four home games at the MCG. Members have access to public general admission areas only and seating is subject to availability. General admission areas for home matches will be based on ticket sales and demand. Members can upgrade to a reserved seat for home matches through the relevant ticketing agent for an additional fee. Please see clause 7 of these terms and conditions for details on how to upgrade memberships through the relevant ticketing agent.

4.1.2.4 General Admission - 2 Game Members

2 Game GA members have access to two home games of their choice at the MCG. Members have access to public general admission areas only and seating is subject to availability. General admission areas for home matches will be based on ticket sales and demand. Members can upgrade to a reserved seat for home matches through the relevant ticketing agent for an additional fee. Please see clause 7 of these terms and conditions for details on how to upgrade memberships through the relevant ticketing agent.

4.1.3 Star Gazer

Star Gazer memberships do not include match access to Stars home or away games. If a Star Gazer wishes to attend any matches, they need to purchase tickets through the relevant ticketing agent.

4.2 WBBL

4.2.1 WBBL Home Matches

Melbourne Stars WBBL matches vary from free or paid entry as determined by Melbourne Stars.

4.2.2 Non-Double Header Matches

4.2.2.1 Non-Double Header, Entry Fee Applicable

Where a WBBL match has an entry fee and is not a BBL-WBBL double header (i.e., both matches are played on the same day at the same venue, one after the other), Melbourne Stars members must present their current season Melbourne Stars membership card in order to access the match for free.

4.2.2.2 Non-Double Header, No Entry Fee Applicable

Where no entry fee is applicable to a Melbourne Stars WBBL home match, members can enter the venue for free without presenting their membership card.

4.2.3 BBL-WBBL Double Headers

4.2.3.1 Stars BBL Home games

Where a Melbourne Stars WBBL match is held as a double-header at a Melbourne Stars BBL home match, members have the same entitlements to the match as their normal BBL home match entitlements, accessing the match through the use of their membership card. Attending a double header match only counts as attendance for one game, not two.

4.2.3.2 Stars BBL Away game (Derby)

Where a Melbourne Stars WBBL match is held as a double-header at the away derby at Etihad Stadium, members access to the game is the same as their away Derby access entitlements.

4.2.3.3 Stars BBL Away games (non-Derby) or non-Stars BBL games

Where a Melbourne Stars WBBL match is held as a double-header at a Melbourne Stars BBL away match or a BBL match in which the Melbourne Stars are not participating, members do not have access to the match via their memberships. If members wish to attend one of these matches, they are required to purchase a ticket through the relevant ticketing agent.

4.3 Sheffield Shield

BBL|07 Melbourne Stars Access members can enter 2017/18 Sheffield Shield matches at the MCG and Junction Oval, without paying for an admission ticket. However, In order to access Sheffield Shield games at the MCG or Junction Oval free of charge, Melbourne Stars members must present their valid BBL|07 Melbourne Stars membership card at the relevant point of entry.

Star Gazer members do not have access to Sheffield Shield matches. MCC members need to access the Sheffield Shield at the MCG through use of their MCC memberships. MCC Members can use their Stars MCC membership card to access Sheffield Shield matches at Junction Oval only, but this must be their Stars’ MCC membership card, and not their MCC membership card.

If a Sheffield Shield game is cancelled for any reason, this will not entitle members to any refund from the Melbourne Stars or rebate on their Melbourne Stars membership.

4.4 BBL Finals

Melbourne Stars membership does not include tickets to Big Bash League Finals. Eligible Members may have access to pre-purchase tickets to the Semi Final and Final (or any other finals matches) if the Melbourne Stars participates.

4.4.1 KFC Big Bash League Semi Finals

If the Melbourne Stars qualify to participate in a match that is deemed by Cricket Australia to be a semi-finals match ("Semi-Final Match"), then certain Members may be provided with the opportunity to obtain a ticket during a priority access period. If a priority access period is available, Members will be provided with a unique password to use to access tickets in this pre-sale period. Any tickets remaining (if any) at the conclusion of the priority access period will then be made available to the general public.

The details of the priority access period, including dates, times and requirements will be communicated to those certain Members via email in the lead up to this period. As there is a very short timeframe between the final home and away matches and the semi-final matches, Members should regularly check their emails and/or Melbourne Stars websites for Melbourne Stars communications for finals details and updates.

4.4.2 Big Bash League Final

The details of the priority access period (if any), including dates, times and requirements will be communicated to certain Members via email in the lead up to this period.

As there is a very short timeframe between the Semi-Final matches and the Final Match, Members should regularly check their emails and/or Melbourne Stars websites for Melbourne Stars communications for finals details and updates.

If there is no result in the Final, refunds (if any) will be issued solely in accordance with the Cricket Australia Big Bash League Refund Policy www.bigbash.com.au/refund-policy

5. Premium Reserved Seating Applications

5.1 Premium Reserved Membership Transfers

Members can apply to transfer seats to another Melbourne Stars member, subject to the discretion of Melbourne Stars. If a seating transfer is granted, transfers requests must be completed as requested, received in writing and the appropriate renewal fee must be paid by the specified due date. Seat transfers will not be accepted after the renewal due date. Members who are transferring their seat must put their request in writing and the member/person to whom they are transferring their seats must hold or purchase a Premium Reserved membership.

A maximum of one seat per Premium Reserved membership can be allocated.

5.2 Reserved Seat Changes

Seat changes and upgrades will be made available to renewing Members, subject always to availability. To be eligible for a change of seating, Members must apply for this at the time of renewing their membership. These applications will be accepted subject to any terms stipulated on the membership information section located on www.melbournestars.com.au and www.gostars.com.au and only up until the renewal due date. Seat changes are available on a one for one basis only. Members cannot transfer a seat to another person/member and then apply for a seat change. Once a seat is transferred, the original seat holder no longer holds renewing seat holder rights and as such is required to apply for any seating as a new seat applicant. Members who have received a seat via a transfer are not eligible in the year of transfer to apply for a seat swap. Members wishing to be processed as a group swap must lodge all applications together. After lodgement, if additional Members wish to join a group swap, the original application will become invalid and a new application number will be issued according to the date of the lodgement of the last Member. Amendments to an application will not be accepted after the due by date or once an application has been processed. Changes to seating requirements on an application (i.e. location or category) may be accepted prior to processing provided this request has been received by Melbourne Stars in writing. If a group of existing Members wish to add another Member to their seating group, they may need to move their seating location in order to accommodate the request.

Reserved Seating changes will not be accepted once the BBL season has commenced.

5.3 New Seats

Subject always to seating availability, Melbourne Stars may offer an option for existing Members or new Members to apply for season seats. Applications may be made available during the renewal period or alternatively seats may be released for sale on a specified date as determined and advised by Melbourne Stars. Allocation of such seating (if any) will be subject to availability and determined by Melbourne Stars based on the application details provided. Correspondence will not be entered into with seat applicants at the time of allocation of seats unless clarification of the application is required by Melbourne Stars.

New applicants may be required to wait until after 1 August 2017 before they are allocated a seat for the upcoming season. Payment for the seat and membership is required at the time of application. Members wishing to be processed as a group must lodge all applications together. After lodgement, if additional applicants wish to join an existing application the application will firstly only be accepted if Melbourne Stars is in the process of accepting new applications. Secondly, the original application number will become invalid and a new application number will be issued. This number will be issued according to the date of the lodgement of the last applicant. Amendments to seating requirements on an application (i.e. location or category) may be accepted prior to processing provided this request has been received by Melbourne Stars in writing. The acceptance of a new application for seating does not guarantee that Melbourne Stars will be able to fulfil this application/request for seating. Refunds of payments for seats will be offered to seat applicants whom Melbourne Stars are unable to provide season seats to.

6. Additional Member Benefits & Events

6.1 Accessing Member Events

Melbourne Stars host a number of Member events each season, with Member access to these events based on the type of membership purchased. In order to receive access to Members’ events, Members must be current season financial members at the time of each event registration period and must RSVP to events within the required timeframes. Dates and times vary and to be confirmed by Melbourne Stars and are subject to change at the discretion of Melbourne Stars without any liability to Members.

6.2 Stars Lounge

Melbourne Stars Members receive a 10% discount on Stars Lounge tickets. Proof of membership will be required to receive this discount.

6.3 Accessing the MCC Reserve

Junior match access memberships (as listed below, including family Juniors) have access to scan into the MCC reserve if accompanied by an MCC member and they have not exceeded their membership match access entitlement.

Premium Reserved

Gold General Admission

Stars Squad

General Admission – Home & Away

General Admission – Home

General Admission – 2 Game

7. Upgrading to Reserved Seats (General Admission)

General admission members (Gold, Stars Squad, GA Home & Away, GA Home and GA2) have access to scan into the MCG for Melbourne Stars home games and may access any public general admission areas (Gold and Stars Squad can also access the Gold only bay) subject to availability. General Admission members may choose to upgrade to reserved seats for individual home games. Members will access a Member only upgrade price and will need to pay the relevant ticketing agent booking fee.

Members can access Member only pricing by entering their 14-digit membership barcode, located on their membership card at (currently) Ticketek.com.au during the purchase process.

8. Derby Match Access

The following table summarises member access to both the Home and Away Derby matches against the Melbourne Renegades for BBL|07 and WBBL|03.

Membership Category Home Access - MCG Away Access – Etihad Stadium

VIP (6 Game) Stars Lounge. Scan membership card at gate Reserved Bay (subject to Capacity) or public General Admission. Scan card at gate

Or

Purchase an allocated seat through Ticketmaster. Stars away member discount rates apply

Premium Reserved (6 Game) Allocated seat. Scan card at gate and proceed to seat listed on card Reserved Bay (subject to Capacity) or public General Admission. Scan card at gate.

Or

Purchase an allocated seat through Ticketmaster. Stars away member discount rates apply

Gold General Admission (6 Game) Gold member bay access or public General Admission. Scan card at gate.

Or, purchase an allocated seat through Ticketek Public General Admission. Scan card at gate.

Or

Purchase an allocated seat through Ticketmaster. Stars away member discount rates apply

Stars Squad (6 Game) Gold member bay access or public General Admission. Scan card at gate.

Or, purchase an allocated seat through Ticketek for an additional fee Public General Admission. Scan card at gate.

Or

Purchase an allocated seat through Ticketmaster. Stars away member discount rates apply

General Admission – Home & Away General Admission. Scan card at gate.

Or, purchase an allocated seat through Ticketek for an additional fee Public General Admission. Scan card at gate.

Or

Purchase an allocated seat through Ticketmaster. Stars away member discount rates apply

General Admission - Home General Admission. Scan card at gate.

Or, purchase an allocated seat through Ticketek for an additional fee No access. Purchase an allocated seat through Ticketmaster

General Admission 2 Game General Admission. Scan card at gate.

Or, purchase an allocated seat through Ticketek for an additional fee No access. Purchase an allocated seat through Ticketmaster

Stars Gazer No access.

Purchase an allocated seat through Ticketmaster No access. Purchase an allocated seat through Ticketmaster

MCC Access through MCC membership card General Admission access. Scan Stars membership card at gate.

9. Pricing

9.1 General

Melbourne Stars reserves the right to increase prices and/or to determine and change the price category of seats at its absolute discretion at any time. Melbourne Stars reserves the right to re-configure or change the seating layout and or the bay/stand design in conjunction with Stadium Management at its absolute discretion at any time. Melbourne Stars is not obligated to notify or seek approval from seat holders or Members to make changes to seating or surrounding areas.

All pricing is correct at the time of publication but may change at any time at the discretion of Melbourne Stars.

9.2 Family Pricing

Family memberships are available in multiple combinations and pricing will be based on the specific family combination chosen. Please see clause 2.4 of these terms and conditions for Family combinations available.

10.3 Price Freeze & Early Bird Offers

Where Melbourne Stars offers a price freeze or early bird period in any season, memberships must be purchased and paid for in full solely during the price freeze or early bird period. If a membership is paid outside of this period, the price freeze or early bird pricing is not applicable and the full price will apply.

10. Transferability & On-selling

10.1 Transferability

Melbourne Stars memberships are transferable, provided they are transferred to individuals at the equivalent entry level or lower. For example:

• Adult memberships may be transferred to individuals of Adult, Concession, or Junior status

• Concession memberships may be transferred to individuals who hold concession status, as per the conditions outlined in this document. Concession memberships may also be transferred to Juniors

• Junior memberships may only be transferred to Juniors

Any membership that is transferred to an ineligible individual is invalid and may be confiscated upon entry and will not be returned. A replacement fee will be applicable for any such membership card to be reissued.

10.2 On-selling

Melbourne Stars memberships (including but not limited to membership cards, eMembership cards, eTickets and member area passes) remain the property of Melbourne Stars and may not be sold, on-sold (including via online auction sites), licensed, sub-licensed or used in connection with any advertising, promotional or other commercial purposes or activities (including competitions and trade promotions) without the prior written express consent of the Melbourne Stars, which may be withheld in its absolute discretion or which may be provided on any terms determined by Melbourne Stars in its absolute discretion. If a membership or ticket is sold, on-sold, licensed, sub-licensed or used in breach of these terms and conditions, the membership and/or tickets may be cancelled without any refund and the Member or bearer of the ticket may be refused admission to any matches or events. Melbourne Stars reserves the right to cancel the offending member’s Melbourne Stars membership, without refund or any further liability.

11. Privacy and terms of use of Melbourne Stars website

11.1 Privacy

Melbourne Stars, Cricket Australia and State or Territory cricket associations, including the Big Bash League teams (together, "Australian Cricket") collects your personal information to communicate with you in relation to information and offers from Australian Cricket and to provide Australian Cricket's products and services.

By providing your personal information you agree it will be disclosed to, and used by, Australian Cricket under the terms of this statement and Australian Cricket's Privacy Policy (at melbournestars.com.au/privacy), which contains information about how you may access and seek to correct your personal information or complain about a breach of your privacy, and how Australian Cricket will deal with that complaint.

Australian Cricket may disclose your personal information to other parties, including Australian Cricket's commercial partners and third party service providers, who may be located (and so your personal information may be disclosed) overseas, including in India, the USA and the UK, and other countries from time to time. If you elect to receive offers and information, Australian Cricket may use and disclose your personal information to those third parties for direct marketing purposes.

You may choose not to provide the Melbourne Stars with certain information, though this may affect the service that you receive and may prevent Melbourne Stars from fulfilling your membership. As such, you accept any impact or loss of rights due to that choice.

11.2 Opting out of communications

Members may remove themselves from any Member mail, email or SMS communications at any time by following one of the following options:

• following the relevant unsubscribe instructions contained in any electronic communication which you receive from Melbourne Stars;

• writing to Melbourne Stars at PO BOX 327, East Melbourne VIC 8002 to the attention of "Memberships" requesting cancellation of any email, SMS or mail communications; or

• emailing Melbourne Stars at members@melbournestars.com.au requesting cancellation of any email, SMS or mail communications; or

• contacting the Melbourne Stars contact centre on 1300MELBSTARS. Melbourne Stars may take up to 7 business days to process this request.

If you have previously unsubscribed from Melbourne Stars communications, you will be sent an email from Melbourne Stars with the option to resubscribe to Melbourne Stars communications.

11.3 Website Terms of Use

At any time you enter Melbourne Stars web site (or www.gostars.com.au or any other website of Melbourne Stars), you agree to be bound by the terms governing use of the web site that are in force at that time. To view the terms of use of the current Melbourne Stars web site, go to www.melbournestars.com.au.

12. Stars Payment Plan & Auto Renew

12.1 Payment Plan

Melbourne Stars currently does not offer payment plan instalments.

12.2 Auto Renew

Melbourne Stars offers members an auto-renew functionality to allow the automatic renewal of their membership year on year. Debit will take place on 1st August of each year via the Member nominated credit/debit card. Payment will be one full payment, except where Members have nominated to be on the four-part payment plan detailed above.

2018-19 (BBL|08 & WBBL|04) auto-renew payments will be deducted on 1st August 2018

12.3. Payment Terms

12.3.1 By opting to pay for membership in either instalments and/or auto renew, Members accept full responsibility for:

- the accuracy and truth of the account details they have provided, and responsibility for notifying Melbourne Stars should the expiry date change; and

- ensuring that they have sufficient clear funds available in the nominated account on the scheduled drawing date.

12.3.2 If a debit is returned or dishonoured by the Member’s financial institution, a letter, phone call, SMS or email will be sent requesting immediate payment. Any fees levied to the Member by the financial institution will be payable by the Member and Melbourne Stars accepts no liability for such fees.

12.3.3 If a Member’s membership payment is not received in full by the start of the Big Bash season, their membership benefits will be suspended until all payments have been received. Melbourne Stars will notify the Member by letter, phone, SMS or email if it suspends or cancels the Member’s membership (or any membership entitlements).

13. Membership Refunds & Cancellations Information

Memberships are non-refundable. Once a Melbourne Stars membership has been purchased, Melbourne Stars is under no obligation to provide a cancellation or refund, except where required by law or in accordance with these terms and conditions.

13.1 Refunds

Full refunds of season reserved seating may be offered at Melbourne Stars absolute discretion, however, for the avoidance of doubt, refunds will not be available after the commencement of the Big Bash League season.

Any requests for cancellation or refund need to be put in writing to the Melbourne Stars membership manager at members@melbournestars.com.au.

13.2 Cancellations

Cancellation of an application will be accepted providing the application has not already been processed. Any request for cancellation must be provided in writing to Melbourne Stars.

Melbourne Stars may cancel your membership of Melbourne Stars at any time in its sole and absolute discretion in the event Melbourne Stars determines that you have breaches any of these terms and conditions or any of the policies, terms and conditions or policy statements referred to in Clause 14 of these terms and conditions. Melbourne Stars is not required to give any reason for any such cancellation.

Any requests for cancellation or refund need to be put in writing to the membership manager at members@melbournestars.com.au

13.3 Transferred Matches

Cricket Australia reserves the right to transfer scheduled home matches from the MCG to any other venue. A "first-in-basis" seating area or equivalent reserved seat will be allocated to all patrons who hold a reserved seat at the venue from where the match is being transferred.

13.4 No Result

Melbourne Stars match access Members may be eligible for a 20% discount off their BBL|08 membership if there is no result in any of the Melbourne Stars BBL home matches during the home and away part of the BBL|07 season. This discount is only available if:

• less than 6 overs were played during the whole home Match; and

• there was no result recorded in the home Match,

AND subject always to the following;

• This discount applies to Match Access memberships only. For the avoidance of doubt, Star Gazer and MCC memberships do not qualify for a discount;

• Membership for the BBL|08 needs to be the equivalent category and price type to the Member’s BBL|07 membership;

• Members will only be entitled to this discount if they renew for the BBL|08 season;

• This discount will not apply in the event that the Member has a membership that permits match attendance at a specified number of home matches (e.g., 2 or 4) and that Member did attend that number of home matches in respect of which there was a result (e.g., in the event the Member has purchased a General Admission – 2 Game membership and he or she attends two matches that are not ‘no result’ matches, then irrespective of whether other home matches result in a ‘no result’, this discount will not apply; and

• The discount is capped at 20% - if multiple home games have no result, a maximum total of 20% will be subtracted from their BBL|08 membership fee.

The discount and application of discount to membership packages will be communicated by Melbourne Stars prior to the BBL|08 season, if a no result is recorded during the BBL|07 season on the terms described above.

Please note that this discount is applicable for Melbourne Stars’ BBL home games only and does not apply in connection with a no result in away matches, any Big Bash Finals matches, WBBL matches or Sheffield Shield matches.

14. Entry to Matches & Member Behaviour

Entry to Big Bash League and Sheffield Shield matches and continued attendance at those matches is governed by Cricket Australia’s Conditions of Ticket Purchase, Entry to a Venue and Attendance at a Match Policy, which can be found at melbournestars.com.au/terms-and-conditions as well as terms and conditions of ticket purchase of the relevant ticket agency and any terms and conditions of entry of the relevant venue owner, manager or hirer. Attendees must also abide by the ICC and Cricket Australia’s Policy Statement on Inappropriate Conduct, found at melbournestars.com.au/terms-and-conditions and any other terms and conditions of entry and attendance of the ICC and Cricket Australia. When entering and attending a KFC Big Bash match or Sheffield Shield match, you agree to abide by the conditions outlined in all the aforementioned policies, terms and conditions and policy statements and that you can be refused entry or removed from a venue due to failure to comply with any of these policies, terms and conditions and policy statements. You agree that Melbourne Stars can cancel your membership at any time if you fail to comply with any of these policies, terms and conditions and policy statements.

Offensive or aggressive behaviour is also not tolerated at any matches and may result the imposition of any penalties, including the cancellation of membership. This includes, but is not limited to, swearing, yelling, intimidation, aggressive, abusive or threatening behaviour towards players, staff, event staff, or other supporters and members, including, but not limited to, at matches, Melbourne Stars events, over the phone, on any social media, by email or in person.

15. Concession Membership Policy

Any Member eligible for or considering a concession membership must provide a copy of their concession ID or produce their concession ID at the point of purchase. A Member obtaining concession status membership must hold a valid concession ID for the entire duration of the BBL season. If the concession ID expires, the Member must pay for an upgrade to an adult membership.

Eligible concession cards that expire during the Big Bash League season are ineligible to receive concession status on membership.

15.1 Valid Forms of Concession

• Full time Australian Student Cardholder (must have photo ID) (see 13.1.2)

• Department of Veteran Affairs & TPI, or;

• Commonwealth Senior Health Card, or;

• Pensioner Concession Card; or

15.1.2 Student Concession Eligibility:

Full time students are eligible for concession rates on membership, namely:

• Full time Secondary School Students, or;

• Full time Tertiary Students. Tertiary Student identification must state that the student is full time. If not, the student must provide supporting documentation from the enrolled school proving full time status.

15.1.3 Dependants

Dependants listed on a pension card are not eligible for concession membership unless they hold their own pension card. The person issued the pension card is the only person eligible for a concession membership.

15.2 Important Concession Information

Concession members must produce their valid concession card along with their concession membership to gain entry to any venue. If the Member is no longer eligible for a concession during the Big Bash League season, the Member will be required to pay for an upgrade to a full Adult membership.

Members who have purchased an Adult Membership and later obtain a valid concession card cannot downgrade their membership to a concession prior to or during the relevant Big Bash League season.

Concession memberships purchased without proof of concession will be accepted, however memberships will not be fulfilled or posted until concession ID has been sighted and accepted by Membership Services. Entry to a venue may be prevented if concession members do not have their concession card with them at the relevant match/event.

Concession cards must have an expiry date and must be valid for the entirety of the relevant Big Bash League season.

Members holding Concession membership may be asked to provide valid concession ID at the venue and may be prevented from entering the venue if they fail to do so.

15.3 Change of Personal Details

The Member is responsible for notifying Melbourne Stars should their personal details change, including the withdrawal of concession status, contact details or any other relevant information that could affect the Member's membership with Melbourne Stars.

16. Companion Memberships

16.1 Companion Membership Application

Companion memberships are available to Members who hold a match access membership and a valid Companion Card. In order to receive a Companion membership:

• the Companion Card holder must have purchased a current season match access Melbourne Stars membership, and;

• you must have a current, valid Companion Card. In order to obtain the Companion Membership, you must apply directly to Melbourne Stars and provide a copy of the current Companion Card.

Melbourne Stars will:

• process a Companion membership (the Adult equivalent of the membership purchased by the member), and;

• issue the Companion membership in the name of the member (it cannot be processed under another individual’s name).

Companion memberships can only be used when the paying Melbourne Stars Member is in attendance.

Companion memberships will consist of just a membership card – no additional fulfilment will be provided. Companion memberships do not qualify for any other membership benefits.

16.2 Companion Card Holder Finals Tickets

In the event that Melbourne Stars qualify for any BBL Finals match, Companion card holders must contact the nominated ticketing agent directly to organise a Companion ticket. A Companion ticket will be issued to the equivalent of the ticket the Member has purchased, if available.

17. Promotional Codes

Promotional codes may be made available to specific groups at times throughout the year to access discounted memberships. These codes will be supplied to specific individuals or groups, and should not be passed on to anyone.

18. GST & Payments

Except where stated otherwise, all membership prices are inclusive of GST.

All prices displayed are in Australian Dollars (AUD).

19. Lost or Stolen Membership Cards, tickets & eTickets

Melbourne Stars will not accept any responsibility for membership cards or e-ticket/s that have been lost. Lost membership cards or e-ticket/s can be reported to members@melbournestars.com.au and will incur a $5.00 replacement fee. Members who have their membership card or e-ticket/s stolen or destroyed may be required to supply Melbourne Stars with a statutory declaration to that effect. Replacement cards or e-ticket/s cannot be issued on the day of a match or event.

20. Membership Fulfilment

Membership pack items are not guaranteed and are provided on a ‘while stocks last’ basis. While Melbourne Stars will endeavour to provide all package items to Members, if stock run out some items might not be included in the membership packs. Melbourne Stars will endeavour to provide comparable or alternative items.

21. Stadium Redevelopments

Melbourne Stars is not obligated to notify Members of any proposed redevelopment that may impact upon Member's season seating. Should the MCG or any other venue be undergoing redevelopment, availability and access to season seating may be reduced and Melbourne Stars will not be liable for any loss caused by or claim relating to such reductions.

Melbourne Stars reserves the right to reclaim seating during a re-development as required. In such instances Melbourne Stars would endeavour to relocate/offer alternative seating (subject to availability) to affected members at its discretion and without any liability to do so.

22. Amendment of the Terms and Conditions

Melbourne Stars may vary these terms and conditions at any time in its discretion.

Melbourne Stars will give notice of any amendments to these terms and conditions by:

- email to the email address which you notified us of on the Registration Page or in any subsequent communication we receive from you updating your contact details; or

- posting the revised terms and conditions on www.melbournestars.com.au and www.gostars.com.au

Your continued registration as a member of Melbourne Stars after such notifications above will constitute acceptance by you of any amendments to the terms and conditions.

23. Indemnity

To the full extent permitted by law, you indemnify and will keep indemnified Cricket Australia, State Associations, Melbourne Stars and their respective directors, officers, employees, agents and corporate partners from and against all costs, losses, damages or expenses arising out of or connected in any way from your registration as a Member of Melbourne Stars.

To the full extent permitted by law, all warranties, conditions and representations about Melbourne Stars or the products and services advertised, offered to be provided or provided to Melbourne Stars, are excluded. If a term is implied by law into these terms and conditions and the law prohibits provisions in a contract excluding or modifying liability under that term, then it shall be included in these terms and conditions. However, liability for a breach of such term will be limited, at Melbourne Stars sole option, to one or more of the following:

in relation to goods:

• the replacement of the goods or the supply of equivalent goods;

• the repair of such goods;

• the payment of the cost of replacing the goods or acquiring equivalent goods; or

• payment of the cost of having the goods repaired,

or in relation to services:

• the supply of the services again; or

• the payment of the cost of having the services supplied again.

24. Technological Issues

Melbourne Stars is not responsible for any infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Melbourne Stars, including those that cause the delay or non-delivery of emails to and from Melbourne Stars. Melbourne Stars reserves the right to disqualify any individual who tampers with the registration process and to cancel his or her membership of Melbourne Stars.

25. General

These terms and conditions are governed by the laws of Victoria. Each party submits to the non- exclusive jurisdiction of courts exercising jurisdiction there in connection with matters concerning these terms and conditions.

No failure to exercise or delay in exercising any right, power or remedy by Melbourne Stars under these terms and conditions operates as a waiver of that right, power or remedy by Melbourne Stars.

Any clause or provision of these terms and conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction solely to the extent of the prohibition or unenforceability. That does not invalidate the remaining clauses or provisions of these terms and conditions or affect the validity or enforceability of that clause or provision in any other jurisdiction.

26. Further Information

For further information or clarification on Melbourne Stars membership, please visit gostars.com.au or call 1300 MELBSTARS (1300 635 278)